Laser & Cataract
We are committed to protecting your privacy and handling your personal information in an open and transparent way, following our obligations under the Privacy Act 2020. This Policy sets out how we collect, handle, store, and protect the personal information of our patients and users of our Site in the course of conducting our business.
This Policy states how we may collect, store, use, and disclose any personal information that you provide to us during our engagement with you. Your consent to us collecting, storing, using, and disclosing your personal information in the manner set out below is inferred from you continuing to interact with us.
The information provided in this Policy is to provide general information only.
We will not be held liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of our Site or your interaction with us.
We do not have control of the nature, content, and availability of any of the websites you may be directed to or presented with a link to during your engagement with us which are not under our control. Our inclusion of such links does not automatically imply a recommendation or endorsement on our behalf of the views expressed within the link(s).
While we endeavour to ensure our Site is current and running smoothly, we take no responsibility for, and will not be held liable for, our Site being temporarily unavailable due to technical issues beyond our control.
We will only collect your personal information, such as (but not limited to) your name, date of birth, gender, email address, phone number and postal address, when it is necessary to do so.
The type of information we may collect is dependent on the relationship you hold with us.
If engage us to provide professional services in any capacity, we are obliged to collect your medical history so that we can provide you with medical treatment and advice accordingly.
You may decide that you do not want to provide us with your personal information. In this instance, please be aware this may mean that we are unable to provide you with access to particular information or services.
Information may also be collected for the purpose of fulfilling administrative functions associated with the services provided by us, for example, billing, entering into contracts with you and/or third parties, and managing patient relationships.
As part of any contract, we hold with you, we may process your personal information if it is required to carry out that agreement or service, or as you required us to do so.
Use and disclosure
How we use and disclose your personal information is dependent on what services we are providing to you, or the purposes of our interaction with you.
We will never use or disclose your personal information except in accordance with the Privacy Act 2020, or as otherwise required by law. We may use your personal information to (but not limited to):
Communicate with you;
Engage you as a patient;
Provide you with our services;
Follow any instructions you have given us;
Administer your account;
Analyse your use of our site and interaction with our services;
Carry out marketing and promotional activities;
Conduct internal research, development, and the optimisation of our services;
Disclose further information, new marketing and promotional material to you; and
Improve our Site and customise your experience to your preferences;
Any personal information we collect will only be retained for a long as it is required for the purposes of what the information was collected for.
Storage and security
We hold any personal information that has been collected. We will take all reasonable efforts to protect any personal information we hold about you from loss, misuse, unauthorised access, disclosure, alteration, or destruction. While we promise to take reasonable measure, we cannot absolutely exclude the possibility that our security may be compromised by unauthorised access, hacking, computer viruses, malware, spyware etc.
We endeavour to notify you as soon as possible if we become aware of a personal data breach related to our retention and processing of personal data.
We also have an obligation to inform the Privacy Commissioner of any data breaches that are likely to or have caused serious harm to an individual.
Third party websites
A cookie originates from the website a user is on and will contain the user’s preferences on that website. It is a small file that is from a web server and stored in a user's web browser while a user is browsing a website. When the user browses the same website in the future the cookie data can be retrieved by the website to notify the website of the user's previous activity.
A user can set their web browser to notify them when cookies are enabled. A user can also choose to disable cookies. These settings are located in a user’s web browser. Please note:
If you accept the cookies on our website, we will not access to your computer or personal information stored on your device.
if you choose to set your browser to not accept cookies, you may experience some loss in functionality on the website.